At phdream, your privacy matters. This Privacy Policy explains what personal information we collect when you use our Philippines mobile entertainment platform, how we use it, and what rights you have over your own data. By registering an account or continuing to use the platform, you acknowledge that you have read and understood this policy.
When you register for a phdream account, we collect basic personal details including your full name, date of birth, mobile number, and a valid email address. During the identity verification process, we may also request a copy of a government-issued ID such as a Philippine passport, SSS card, or driver's licence to confirm your eligibility to use the platform. When you make deposits or withdrawals through the Finance section, we record transaction details including amounts, timestamps, and the payment method used — this is required for financial compliance purposes. If you contact our support team, we retain records of that communication to help resolve your query and improve service quality over time. We also collect certain technical data automatically when you use the platform from your mobile browser, including your IP address, device type, browser version, and session activity. This technical data helps us maintain platform security, detect unusual access patterns, and ensure a stable experience for all members in the Philippines.
The personal information you provide is used primarily to create and maintain your phdream account, verify your identity in line with Philippine regulatory requirements, and process your financial transactions securely. We use your contact details to send you important account notifications such as login alerts, deposit confirmations, and updates to platform policies — these communications are not promotional and cannot be opted out of while your account remains active. Your activity data on the platform, including which sections you visit and how you interact with the Casino, Sports, and VIP features, helps us personalise your experience and surface content that is relevant to your interests. When our support team reviews your account to resolve a query or investigate a concern, they access only the data necessary to handle that specific case, and access is logged for accountability. We do not use your personal data to build advertising profiles or sell information to third-party marketers. Any use of your data beyond what is described in this policy will only occur with your explicit consent or where required by applicable Philippine law.
phdream uses cookies and similar browser storage mechanisms to keep your session active, remember your preferences, and maintain platform security across page visits. These are strictly functional cookies — they are necessary for the platform to work correctly and do not track your activity across other websites or apps. We do not use third-party advertising cookies or analytics pixels that transmit your behaviour to external marketing platforms. Session data is cleared when you log out, and persistent preferences are stored only for the duration needed to provide a consistent experience on your next visit. If your mobile browser is configured to block all cookies, some platform features such as persistent login may not function as expected, though core functionality will remain accessible. You can review your browser's cookie settings at any time through your device's privacy controls.
phdream does not sell, rent, or trade your personal information to any third party for commercial purposes. In limited circumstances, we may share data with trusted service providers who assist us in operating the platform — for example, payment processors who handle deposit and withdrawal transactions through the Finance section. These providers are contractually required to handle your data securely and to use it only for the specific purpose for which it was shared. We may also disclose personal information when required to do so by Philippine law, a valid court order, or a lawful request from a government authority. In the event of a corporate restructure or acquisition, your data may be transferred as part of that process, and you will be notified in advance through the platform. Under no circumstances will your data be shared with parties outside the Philippines unless required by law or explicitly authorised by you.
We retain your personal information for as long as your phdream account remains active and for a reasonable period thereafter in accordance with our legal obligations under Philippine law. Financial transaction records are kept for a minimum period as mandated by applicable financial regulations, even after an account is closed or deactivated. Account-related communications and support records are retained for internal quality assurance and dispute resolution purposes. When the retention period for a specific category of data expires, that data is securely deleted or anonymised so that it can no longer be associated with your identity. If you request account deletion, we will remove your personally identifiable information from our active systems within a reasonable timeframe, subject to any legal obligations that require us to retain certain records. You can request confirmation of what data we hold about you at any time by contacting our support team through the platform.
As a registered member based in the Philippines, you have rights under the Data Privacy Act of 2012 (Republic Act No. 10173) with respect to your personal data. You have the right to be informed about what data we hold, the right to access a copy of that data, and the right to correct any inaccurate or outdated information in your account profile. You also have the right to request the deletion or blocking of your personal data where it is no longer necessary for the purposes it was collected, or where it was processed unlawfully. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team directly through the platform — we will respond to verified requests within the timeframe prescribed by applicable law. phdream is committed to upholding these rights in full and will never penalise a member for making a legitimate data request.
phdream applies industry-standard security controls to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your mobile browser and the platform is encrypted using secure protocols, so your login credentials and financial details are protected in transit. Access to personal data within our organisation is restricted on a need-to-know basis, and all team members with data access are trained on privacy and security responsibilities. We conduct regular reviews of our security practices to identify and address potential vulnerabilities before they can affect members. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with the notification requirements under the Data Privacy Act. If you notice any suspicious activity on your account, we encourage you to report it immediately through the platform so we can investigate and act promptly.
phdream may update this Privacy Policy from time to time to reflect changes in platform features, applicable law, or our data handling practices. When material changes are made, we will notify you through the platform interface before the changes take effect, giving you the opportunity to review the updated policy. The date shown at the top of this page reflects when the policy was last revised, so you can easily check whether it has changed since your last visit. Continued use of the platform after a policy update constitutes your acceptance of the revised terms. If you have questions about any change to this policy, the FAQ page covers common privacy-related queries in plain language, and our support team is available for more specific concerns.
Key commitments phdream makes to every member in the Philippines.
We do not sell or rent your personal information to third parties for marketing or advertising under any circumstances.
All data between your mobile browser and phdream is protected by encryption, keeping your credentials and transactions secure.
We uphold your rights under the Philippine Data Privacy Act — access, correct, or request deletion of your data at any time.
We do not use third-party advertising cookies or tracking pixels that share your behaviour with external marketing networks.
Check our FAQ for plain-language answers to common privacy questions, or log in to manage your account data directly.